The joy of Windows is that it is forever updating, and features are added and taken away, so it's a constantly moving target for developers of PC peripheral devices. At ZP we have to navigate the landscape of Windows.
In this note we are addressing a problem that has recently reared its head which is Windows 10's ability to selectively suspend power to the USB. If you are having a connection problem between your PC and your Windows 10 machine then we have probably guided you to this page. If what we suggest doesn't work please don't worry, contact us and we will be responsive as it's in our interest to get you going again.
In the procedure below we are going to guide you through 'how to disable USB selective suspend'.